Noviplus | Healthy living made easy
T&C;’s, Privacy, Refunds, etc


Terms and Conditions

Noviplus FZ-LLC (“Noviplus” “we,” “us,” and “our”) provides this web site (the “Web Site”) subject to these Terms and Conditions and all modifications thereto (“Terms and Conditions”). “You”, “you” and “your” refer to each person that signs up as a noviplus member. “Partner/s” refers to each listed company within our Value Directory within the Web Site. All personal information collected through this Web Site is subject to our Privacy Policy.

1. Unless otherwise agreed in writing each Noviplus membership will be valid for a period expiring on the expiry date detailed on your noviplus membership e-card (sent to your nominated email), which is either one month, 3 months, 6 months or one year from date of registration. Any mis-use of the membership will be considered a legal matter.

2. The membership is personal to the holder of the Noviplus membership e-card and no person may use the card to obtain any of the benefits associated with that membership unless that person is registered with Noviplus as being the member and their name appears on the membership e-card.

3. Each Noviplus membership e-card will be personalised to either the person who pays the membership fee or to his/her or their nominee which they have entered under the registration details. Noviplus will not be held responsible for any incorrect or error names entered under the registration page details and will not be obliged to refund monies in any case relating to this.

4. Noviplus will from time to time negotiate certain benefits for and on behalf of Noviplus members with various Partners of goods and services (“the Partners”) on the basis that the Partners will agree to make certain benefits available to Noviplus members.

5. Details of the benefits which the Partners have agreed with Noviplus to offer to Noviplus members will be published by Noviplus via the online Value Directory (the “ Value Directory”) on the Noviplus website (the “Website”) which may be amended and updated from time to time by Noviplus in their complete discretion, without notifying members.

6. The holding of a Noviplus membership is intended to provide each member with benefit opportunities but in each and every case each member must rely on their own inquiries in deciding whether to make any form of arrangement with any of the Partners.

7. Noviplus will not be held responsible for any relationship, agreement, pricing or any such other dispute between Noviplus members and Partners.

8. Visitors to the site and Noviplus members agree to use this Website only for lawful purposes.

9. Noviplus acts only as an information provider, allowing members to find what they need in one place but has no dealings outside of the Noviplus website.

10. Every arrangement made between any Noviplus member and any Partner will be a separate contract between those parties alone and neither Noviplus or any affiliate working with Noviplus will be a party in any way to any such arrangement.

11. Noviplus is not responsible for any loss incurred as a result of dealing with any of our listed Partners.

12. Noviplus will not be responsible for any price changes, charges or add-ons that are applied from the listed Partners end.

13. Noviplus reserves the right to cancel any membership at any point with valid reason.

14. Noviplus will enforce legal action where the Noviplus membership is mis-used or in anyway used fraudulently.

15. Listed Partners on the Noviplus website have the right to retain your information and use it within their own database for future marketing and news.

16. Noviplus has the right to terminate or cancel the Partner savings and benefits listed within the site at any time without providing reason.

17. Noviplus will not give any form of guarantee or warranty in respect of any form of arrangement between any Noviplus member and any listed Partner.

18. Noviplus will endeavour to encourage all of the Partners to at all times provide the benefit opportunities described in the Noviplus Value Directory but can give no guarantee that this will in all cases happen and if it does not, Noviplus shall have no liability whatsoever to the membership holder.

19. Noviplus members must comply with all dress, behavioural, required age standards reasonably required by the Partners at all times and also adhere to the Partners other normal trading terms and conditions (e.g. minimum spend to avail savings, offer only available on full priced items) and do all acts and things as may reasonably be required of them by the Partner in order to ensure that the noviplus member receives the benefit opportunity that the Partner has agreed with Noviplus to offer to Noviplus members.

20. The terms and conditions associated to the Noviplus membership and all details in the Value Directory and the Website may be amended in any way and at any time and from time to time by the Directors of Noviplus in their complete discretion and without any notice to Noviplus members.

21. The “Noviplus membership” is available for purchase on the site, giving you unlimited access to all the listed partners benefits/savings. Once you have registered on and you have made your payment, you will get your Noviplus membership e-card sent to your nominated email address and once you receive this, you can visit any of our listed Partners to avail the agreed savings/discount on the site upon presentation of your valid Noviplus membership e-card (or a printed copy), along with valid, matching photo ID.

22. The rights, benefits and privileges attached to each membership will be in accordance with these Terms & Conditions which may be amended at any time and from time to time by the Directors of Noviplus in their complete discretion.

23. Only one membership is permitted per person.

24. The discount can only be utilised on purchases made by the named Noviplus member stated on the Noviplus membership card.

25. Partners have the right to reject a purchase etc should the member not present either their Noviplus membership e-card or their valid matching photographic I.D. or for any other valid reason.

26. Savings and discounts listed by our Partners are only valid upon presentation of the Noviplus membership card and valid matching photographic I.D.

27. Some offers and discounts which are listed on our website may be subject to availability and may require a minimum spend.

28. The Noviplus membership e-card cannot be used in conjunction with any other offers/promotions/discounts/sales listed by Partners.

29. By use of the Noviplus membership e-card you automatically agree to the Noviplus membership terms and conditions and any amendments.

30. Noviplus is not responsible for any products/services purchased from the Partners. Before participating in or using any discount offered through the Website at any time you must read the fine print (if applicable) associated with each offer as it is written in its original form from the Partner.

31. The purpose of the Website is to provide online health and fitness information. The content of the Website is for general information purposes only and is for your personal and non-commercial use. You may only use the Website in accordance with these Terms and Conditions, and may not use the Website to engage in any unlawful activity or fraudulent purpose or to infringe on the rights of, its Partners or others.

32. Noviplus expects that you enter all correct details as per your matching photographic I.D. to ensure that you have no issues when availing the listed benefits at point of purchase.

33. Noviplus is not obliged in any way to re-issue a membership card to you if you have entered incorrect information during the registration process.

34. If you deem the Website to be “offensive” in any respect, or if you are easily offended, or are accessing the Website from any country where material on this site is prohibited or illegal, please stop using the site immediately as you do not have permission to access it.

35. Noviplus is not considered responsible for the quality of service provided by our Partners however we will endeavour in some cases to act as a source that can support to find a resolve should there be a major dispute.

36. If your Noviplus membership e-card is compromised or lost, please endeavour to let us know ASAP so that we can update our records.

37. Noviplus is in agreement with the Partners listed on the Website to inform you and promote their services, thus acting as a digital marketing platform and representative. Therefore, the listed Partners are solely responsible for honouring any listed offer on our Website, not Noviplus.

38. Noviplus collects members personal information for the purpose of registering them as a Noviplus member and for processing payment. Noviplus collects user’s personal information for future promotional and marketing purposes. In the event that during the registration process, the member adds incorrect and inaccurate information, a registration may not be processed. Noviplus members should ensure that their details remain current and accurate. Members details may also be used to confirm payments, receive feedback and contact the user concerning Noviplus.

39. Noviplus has no control over Partners collecting and using your information for future marketing and promotion and for use within their database. This agreement is between Noviplus members and the Partners that they deal with.

40. By signing up as a Noviplus member, we accept that you are opting in to receive emails sent by us for registration confirmation and for marketing purposes.

41. Please check the participating branches under each listing as the offer may be limited to select locations.

42. By become a Noviplus member, I give the company permission to email me promotional and marketing materials.

43. I understand that by providing my email address anywhere across the Noviplus website, provides my opt-in permission to receive future marketing from Noviplus.



Refund Policy

At Noviplus, we rely on you to carefully select and ensure when you register as a Noviplus member, that the benefits and perks associated with the membership suit your personal requirements. We do not permit refunds as an option due to changing your mind about being a Noviplus member. Below outlined you will find the conditions relating to refunds.

1. In any case where Noviplus has approved a refund on the Noviplus membership fee, proof of payment will be required along with valid matching photographic I.D.

2. In any case where Noviplus has approved a refund, we will only refund in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, credit will be issued to that same card.

3. Noviplus will not issue a refund based on the customer deciding that they no longer want the membership.

4. Noviplus will not issue a refund based on the customer providing wrong registration information during the register process which does not match their photographic I.D. when at point of purchase.

5. Noviplus will only issue a refund in the following scenarios: Noviplus error where the customer is not issued their e-membership card within 5 working days of payment being received and confirmed via Noviplus.

6. Noviplus will only consider refunds as stated within this policy and if lodged within 7 days of making the purchase for the Noviplus membership card.

7. If the purchase was made by cash or personal cheque, Noviplus will only issue a refund after 14 days from receipt of the request for refund. This allows time for the original check to clear the bank.


Privacy Policy

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to register you as a noviplus member and for occasional updates from noviplus. We will not sell or redistribute your information to anyone but we are not responsible for your personal information during your dealings with listed Partners on our Website.


Medical Disclaimer

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.



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